How do I return an item?

Returns

Quick Links

  • Australia Post returns label - HERE
  • Returns form - HERE

Returns policy

  • Full priced items can be returned for a change of mind refund, exchange or a store credit. If you purchase a full priced item using a promotional code, this is still considered eligible for a refund.
  • Markdown items with a red price can be returned for a change of mind exchange or a store credit only, unless deemed faulty.
  • Final Sale items are not eligible for a change of mind return, size exchange, style exchange or store credit, unless deemed faulty.
  • Made To Order items are not eligible for a change of mind return, size exchange, style exchange or store credit, unless deemed faulty.
  • Australian orders can be returned within 14 days and international orders within 30 days from the date of delivery.
  • We do not accept change of mind returns for gift vouchers or certain accessories such as face masks, shoe care, hats, watches or jewellery, unless deemed faulty.
  • Customers are responsible for the cost of their return postage, unless deemed faulty by our team.
  • In-store purchases must be returned back to your closest store.
  • If you believe your item to be faulty please let us know in writing at enquiries@tonybianco.com

Online returns via post

  • Australian customers can send their order back to us using Australia Post.
  • Return postage costs are at the responsibility of the customer.
  • You may only return a Product by post if it was originally purchased online. Please note that purchases made at a Tony Bianco boutique need to be returned back to your closest store.
  • Print and complete the returns form and package your item in its original packaging.
  • Print your label and adhere securely to your parcel. Please ensure it is clearly visible.
  • International customers can choose a shipping company of their choice and post to:

Tony Bianco,
8 The Crossway,
Campbellfield,
Victoria, Australia 3061
Enquiries@tonybianco.com | +61 3 9069 5308

Online returns via stores

  • Online orders can be returned for free to a Tony Bianco standalone store only and cannot be returned to a Tony Bianco within a Myer.
  • Merchandise purchased from stockists such as a Myer, David Jones or The Iconic must be returned to the stockist.
  • Purchases made using Afterpay can be returned in-store, a refund will be processed to your card for you to complete any remaining repayments.

Processing returns

  • For Australian customers please allow 7 days and for international customers 14 days for your return to reach our warehouse.
  • Please allow 5-10 business days from the date of delivery back to our warehouse for your return request to be processed. If you have selected a refund or store credit, you will receive a refund/credit notification via email.
  • Refused packages are subject to a re-stocking fee of $12.00 which will be deducted from the refunded amount.

Faulty/incorrect items

We are sorry to hear that your order was not perfect. So what now? Please follow the below steps.
1. Email customer service at enquiries@tonybianco.com
2. Write a description of the fault/incorrect item
3. Include your order number and proof of purchase
4. Include photos of our product team to assess
Products that have a major fault may be returned for a refund, credit note or an exchange for another item. For items with minor faults, we can often repair these for you!

Store credits

  • If you returned your purchase in-store we will provide a store credit with 6 months validity. This store credit cannot be redeemed online.
  • If you’d like to use this online, no worries! Email us at enquiries@tonybianco.com and we will change over the remaining balance to a gift voucher that can be used both online and in-store and is valid for 3 years.

Other common questions

Help! I can’t find my return form.

What’s your return policy?

How much does it cost to return?

  • For Australian customers the average cost of a return via post is $12.95 or you can return into a store for FREE.
  • For International customers, returns are at your own cost using a shipping provider of your choice.
Mar 19, 2021

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