Welcome to Our Help Site

Enquiries

5 articles in this Topic

• Contact us
• Customer Service Away for the Holidays 2020
• Do you have any wholesale opportunities?
• I am a social influencer and want to work with Tony Bianco.
• Store locations

Placing An Order

6 articles in this Topic

• How do I make a purchase on the Tony Bianco website?
• How do I use a promotional code?
• International Customs & Duty Fees
• Is it safe to purchase on your website?
• What currency is the website in?
• What payment options do you have?

Pre-Order

6 articles in this Topic

• When will my pre-order arrive?
• What does ‘Pre-order’ mean?
• What if there is no date on a product tagged Pre-Order?
• How do I pre-order an item?
• Can I change the size of my pre-order or cancel my order?
• What is your returns policy for pre-order purchases?

Made To Order

1 article in this Topic

• Made To Order | Frequently Asked Questions

Afterpay

3 articles in this Topic

• Why shop with Afterpay?
• Can I use Afterpay in-store?
• Can I return items paid for using Afterpay?

UNiDAYS

1 article in this Topic

• What is UNiDAYS and how do I join?

Click & Collect

2 articles in this Topic

• How do I place a Click & Collect order?
• How do I collect my Click & Collect order?

Gift Cards

4 articles in this Topic

• Where do I apply my Gift card?
• Can I purchase Gift Cards online?
• How do I check the balance of my Gift card?
• How do I use a HER Fashion Card?

Shipping & Delivery

15 articles in this Topic

• General Delivery Information
• When will my order be dispatched?
• What countries don't you deliver to?
• Which countries do you deliver to?
• Can I change my address while my parcel is in transit?
• Why don't you ship to Russia?
• Christmas Shipping Dates

See all articles in Shipping & Delivery →

Returns & Exchanges

7 articles in this Topic

• How do I return an item?
• Can I return '"final sale" or "outlet" items?
• Can I return or exchange sale items purchased online?
• Can I use my store credit online?
• How do I return a faulty item?
• How will I be refunded & when will I receive my refund?
• What is your online & in-store returns policy?

Tracking

2 articles in this Topic

• How do I track my delivery?
• Why is my tracking ID saying “invalid”?

NihaoPay

3 articles in this Topic

• Can I still return my items paid with using NihaoPay?
• How does the currency conversion work?
• What is NihaoPay and how does it work?

Account Information

3 articles in this Topic

• How do I create an account?
• How do I update my personal details?
• What happens if I’ve forgotten my password?

Communications

3 articles in this Topic

• How often will I receive Style Passport notifications and offers?
• I'm already subscribed to Tony Bianco emails, do I still need to join Style Passport?
• Why am I not receiving any Style Passport emails or mail?

Style Passport Benefits

6 articles in this Topic

• How do I redeem my Style Passport gifts & benefits?
• What are the Birthday gifts and when will I receive it?
• What are the different levels and what rewards will I receive?
• What are the Seasonal gifts and when will I receive them?
• What is the Seasonal Pricing and when will I receive it?
• When will I receive my Sign Up bonus & how long does it last for?

Style Passport Information

8 articles in this Topic

• Do all my purchases contribute towards upgrading my Style Passport status?
• How do I check my Style Passport status?
• How do I join Style Passport?
• How often is my spend reviewed?
• How will I know if I have moved up into the next Style Passport Class?
• How will I know if I’m about to drop out of my Style Passport Class?
• What happens if I return an item purchased with an offer?

See all articles in Style Passport Information →

Loyalty Conditions

5 articles in this Topic

• Can my gift be returned or exchanged?
• Can someone else be included on my Style Passport Membership?
• If I shop both online and in-store, do all my purchases go on one account?
• I shop at MYER and stockists, do those purchases go towards my account?
• Is there a Style Passport Membership card?

Products

5 articles in this Topic

• The item I want is sold out online, now what?
• How do I make sure I am purchasing the right size?
• Do you have a Bridal Collection?
• How do I write a product review?
• Leather Glossary