FAQ
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Returns can take up to 5-10 business days to be processed once delivered. All communication will be via email once completed, please wait until after the specified time frames to contact us. Please note that email is our quickest method to get in touch with you. We are unable to cancel or amen...
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International Returns and Exchanges
Returns can take up to 5-10 business days to be processed once delivered. All communication will be via email once completed, please wait until after the specified time frames to contact us. Please note that email is our quickest method to get in touch with you. We are unable to cancel or amen... -
When will I receive my Sign Up reward & how long does it last for?
Your sign up reward will last for 30 days. It is a one-time welcome offer of $20 when you spend $150. Your sign up reward will be linked to your TB INSIDER account. To redeem your sign up reward, ensure you are signed in when checking out and the reward will be available to add to your shopping... -
Afterpay is available at Tony Bianco Boutiques as well as online. How to use in-store: Choose your items Add your Afterpay card to your wallet Tap your card at the payment terminal Take your items home All you need: An Australian debit or credit card (Australian Customers) To be over 18 years ...
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Afterpay is available in-store and online for Tony Bianco. We also accept returns of online purchases in our boutiques, which includes transactions paid for using Afterpay. For online returns - The refund will be triggered through Afterpay and you will receive a notification that the order has b...
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Our Black Friday promotion was one day only on 28th Nov and Cyber promotion ended on 1st Dec, if you missed out on the promotion we cannot backdate discounts and will not honour the promotion. During the promotion our standard returns policy applies for items that are unworn and in original condi...
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Can I stack my Concierge Discount?
The Concierge discount is applicable only to full-priced items and cannot be combined with any other promotions or sale offers. Note: If a higher promotional discount is available, your automatic Concierge discount may be temporarily overridden to ensure you receive the maximum possible savings ... -
All you need: An Australian debit or credit card (Australian customers) A New Zealand debit or credit card (New Zealand customers) To be over 18 years of age To live in either Australia or New Zealand To use this service: Add your items to your bag and check out as normal In checkout select Aft...
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We are so excited to hear that you want to join our TB INSIDER program! Becoming a TB INSIDER gains you exclusive acess to collections, sales, discounts and rewards. With each spend you accumulate points. Start at Tier 1 access and work towards becoming a Concierge! An added bonus is you get a ...
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How often will I receive TB INSIDER notifications and offers?
The frequency and timing of TB INSIDER communications and benefits may vary depending on your tier. However you can expect to receive emails from us on a monthly basis. We try our best to deliver content we think you'll love but if you ever wish to opt out of our communications, it's as easy as ... -
If you are an existing customers or are subscribed to our emails then there is no need to join – you are already part of the program and will enjoy all the benefits of TB INSIDER. If you are a new customer, you can join TB INSIDER by clicking here.
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Loyalty - How Do I Update My Personal Details?
You can update your personal details by logging in to your TB INSIDER account online. Alternatively, you can contact our customer service team at enquiries@tonybianco.com. -
What happens if I’ve forgotten my password?
Simply visit the “Sign In” page of your account and click on the Forgot your password? link and an email will be sent prompting you to re-set your password. If you don’t receive your email, please contact our friendly customer service team at enquiries@tonybianco.com or use our Live Chat.