Can someone else be included on my TB INSIDER Membership?
TB INSIDER accounts can only have one person attached to it. This will ensure everyone can receive TB INSIDER benefits based on their status.
Do all my purchases contribute towards upgrading my TB INSIDER status?
All purchases made from a Tony Bianco Boutique and tonybianco.com contribute toward your TB INSIDER status and are linked to the same TB INSIDER account.
Please note, purchases from Stockists, such as MYER, are excluded and will not contribute toward your TB INSIDER status.
If you think you hav...
How do I check my TB INSIDER status?
Simply log into your account online at tonybianco.com or ask our helpful staff at any of our Tony Bianco Boutiques.
Don't have an account? Head to your closest store or register for an account online today!
How do I join TB INSIDER?
If you are an existing customers or are subscribed to our emails then there is no need to join – you are already part of the program and will enjoy the benefits of TB INSIDER.
Simply visit your nearest Tony Bianco Boutique or sign in to your account to check your TB INSIDER Tier.
If you are new...
How do I update my personal details?
You can update your personal details by logging in to your TB INSIDER account online at tonybianco.com, by visiting your closest Tony Bianco Boutique or alternatively contacting our Customer Service team at firstname.lastname@example.org
How often will I receive TB INSIDER notifications and offers?
The frequency and timing of TB INSIDER communications and benefits may vary depending on your tier. However you can expect to receive emails from us on a monthly basis.
We try our best to deliver content we think you'll love but if you ever wish to opt out of our communications, it's as easy as a...
How will I know if I have moved up into the next TB INSIDER tier?
Once your spend has reached the next Tier it’s time to celebrate (with a new pair of shoes of course)! You will receive an email notifying you of your new TB INSIDER status and all the benefits that await you.
We will also send you an email to let you know if you’re at risk of losing your curren...
What are the Birthday gifts and when will I receive them?
Birthday gifts and rewards will be available from the 1st of your birthday month.
For our Tier 2 members your Birthday reward will be delivered by email and will be redeemable in our Tony Bianco Boutiques or online at tonybianco.com.
Our Tier 3 and Concierge members are entitled to a Birthday G...
What happens if I return an item purchased with an offer?
If you return a purchase or cancel an order, the relevant purchase amount will be deducted from your Program spend. You will remain at your reached tier as this is locked for 12 months.
If you return a purchase that was paid for with a monetary offer, the value of the offer is forfeited unless ...
What happens if I’ve forgotten my password?
Simply visit the “Sign In” page of your account and click on the Forgot your password? link and an email will be sent prompting you to re-set your password.
If you don’t receive your email, please contact our friendly customer service team at email@example.com or use our Live Chat.
Why am I not receiving any TB INSIDER emails?
Your email may have been recorded incorrectly in our system. You can check all your details are correct when you sign into your account online at tonybianco.com, in-store or can contact our customer care team on firstname.lastname@example.org or Live Chat.