Shipping & Delivery

  • General Delivery Information

    IMPORTANT UPDATE Due to coronavirus we anticipate our Online Store may face delivery delays both domestically and internationally. - Expect longer dispatch timeframes (5-15 business days) for standard eParcel orders from our warehouse. - Victorian customers may face further delays due to Stage...
  • When will my order be dispatched?

    IMPORTANT UPDATE Due to coronavirus and recent lockdown measures across VIC, QLD and NSW we anticipate our Online Store may face dispatch delays both domestically and internationally. Please allow extra time to receive your dispatch confirmation. When will my order be dispatched? Ordering is a...
  • What countries don't you deliver to?

    Unfortunately there are some countries and regions that we do not deliver to - please see this list below in alphabetical order. Please note that due to coronavirus, our international shipping partner DHL may have delays. Aland IslandsBonaireSint Eustatius and SabaBouvet IslandBritish Indian Ocea...
  • Which countries do you deliver to?

    We deliver to all of the following regions in alphabetical order: Please note that due to coronavirus, our international shipping partner DHL may have delays. Delivery regions: AfghanistanAlbaniaAlgeriaAndorraAngolaAnguillaAntigua And BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasB...
  • Can I change my address while my parcel is in transit?

    Unfortunately we are not be able to update your address prior to dispatch. Once you receive your shipping confirmation we recommend contacting Australia Post and creating a 'My Post' account and re-directing your package from there. AUSTRALIAN ORDERS ONLY Sign up to an Australia Post 'My Post' ac...
  • Delivery Delays: COVID-19

    IMPORTANT UPDATE Due to coronavirus we anticipate our Online Store may face delivery delays both domestically and internationally. - Domestic express option has been removed from our online store. - Expect longer dispatch timeframes for standard orders from our warehouse. - Victorian customer...
  • International Shipping Timeframes

    Tony Bianco ships internationally to the following locations. Orders over $350 enjoy free express shipping All orders under $350 incur a shipping fee of $20 - $65 based on the shipping zone. All international orders are sent via DHL express and will generally arrive between 4-14 business days f...
  • Public Holiday Shipping Dates

    Our office and warehouse will be closed on all Victorian and Australian public holidays below: Australia Day (Monday January 27th) Labour Day (Monday March 9th) Good Friday (Friday April 10th) Easter Monday (Monday April 13th) ANZAC Day Weekend (Monday April 27th) Queen’s Birthday (Monday June 8...
  • What happens if I place my order over a long weekend?

    Sometimes we give our hard-working team a break (only sometimes!). Our office and warehouse will be closed on all Victorian and Australian public holidays. Please see a list of the holidays below -  New Year's Eve New Year's Day Australia Day Good Friday Easter Monday ANZAC Day Queen’s Birthday ...
  • What should I do if I only receive a part my order?

    If you have only received part of your order, it may mean one of the following reasons: Your order has been split into two shipments, please check your inbox to see whether you have received two shipment tracking emails with different tracking IDs. This happens when we cannot fulfill the entire ...
  • Will I have to sign for my delivery?

    AUSTRALIAN CUSTOMERS You will be provided with Authority To Leave options at the checkout. These options authorise Australia Post to deliver your order without obtaining a signature at the time of delivery. We strongly recommend to avoid disappointment of missing your delivery to order to a workp...
  • How do I track my delivery?

    You will receive a tracking notification to the email address used to place your order, once your order is dispatched. Your email will contain the tracking ID and a link to track with the relevant postal carrier.  Australia Post Tracking Orders that are shipped via Australia Post can be traced he...
  • Orders Placed to the UK

    A message to our UK friends: We wanted to put out a notice regarding changes being made to the United Kingdom's VAT Scheme. These will come into place as of 1st January 2021 and will change the way you receive your order. Don't stress, you will still receive your beautiful shoes however please...
  • Russia Shipping Restrictions

    Due to shipping restrictions we are unable to deliver orders to Russia. We kindly ask that if you are from Russia and would like to place an order that you use a reputable freight forwarder. Happy shopping!
  • Why is my tracking ID saying “invalid”?

    Recently generated tracking ID's may take some time to appear as valid via the tracking link provided. From the moment you receive your shipment notification email, please allow up to 24 hours for any initial scan data to appear. If no scan data appears after 24 hours, please reach out to us via ...