Shipping & Delivery

  • General Delivery Information

    IMPORTANT UPDATE Due to coronavirus we anticipate our Online Store may face delivery delays both domestically and internationally.    General Shipping Information What shipping options do you have? For Australian customers we have three delivery options:  Click & Collect: Pickup in 24 hour...
  • When will my order be dispatched?

    IMPORTANT UPDATE Due to coronavirus we anticipate our Online Store may face delivery delays both domestically and internationally.    When will my order be dispatched? Ordering is as simple as a few clicks. Once we receive your order, we go and find the shoes, pack them neatly and then hand it to...
  • What countries don't you deliver to?

    Unfortunately there are some countries and regions that we do not deliver to - please see this list below in alphabetical order. Please note that due to coronavirus, our international shipping partner DHL may have delays. Aland IslandsBonaireSint Eustatius and SabaBouvet IslandBritish Indian Ocea...
  • Which countries do you deliver to?

    We deliver to all of the following regions in alphabetical order: Please note that due to coronavirus, our international shipping partner DHL may have delays. Delivery regions: AfghanistanAlbaniaAlgeriaAndorraAngolaAnguillaAntigua And BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasB...
  • Can I change my address while my parcel is in transit?

    Unfortunately we are not be able to update your address prior to dispatch. Once you receive your shipping confirmation we recommend contacting Australia Post and creating a 'My Post' account and re-directing your package from there. AUSTRALIAN ORDERS ONLY Sign up to an Australia Post 'My Post' ac...
  • Why don't you ship to Russia?

    Unfortunately we do not ship to Russia due to existing restrictions on DHL shipments, they cannot be sent to a private or residential address. This is in light of Russian restrictions on all dutiable shipments. If you wish to purchase from us we recommend the use of a reputable freight forwarder.
  • Christmas Shipping Dates

    HAVE YOUR SHOES IN TIME FOR THE HOLIDAYS   The festive season is fast approaching so don't leave your online shopping to the last minute. To avoid any late deliveries please ensure that your order is placed before the following cut-off dates.       Standard Shipping Cut-Off      Express Shippi...
  • International Shipping Timeframes

    Tony Bianco ships internationally to the following locations. Orders over $350 enjoy free express shipping All orders under $350 incur a shipping fee of $20 - $65 based on the shipping zone. All international orders are sent via DHL express and will generally arrive between 4-14 business days f...
  • Public Holiday Shipping Dates

    Our office and warehouse will be closed on all Victorian and Australian public holidays below: Australia Day (Monday January 27th) Labour Day (Monday March 9th) Good Friday (Friday April 10th) Easter Monday (Monday April 13th) ANZAC Day Weekend (Monday April 27th) Queen’s Birthday (Monday June 8...
  • What happens if I place my order over a long weekend?

    Sometimes we give our hard-working team a break (only sometimes!). Our office and warehouse will be closed on all Victorian and Australian public holidays. Please see a list of the holidays below -  New Year's Eve New Year's Day Australia Day Good Friday Easter Monday ANZAC Day Queen’s Birthday ...
  • What should I do if I only receive a part my order?

    If you have only received part of your order, it may mean one of the following reasons: Your order has been split into two shipments, please check your inbox to see whether you have received two shipment tracking emails with different tracking IDs. This happens when we cannot fulfill the entire ...
  • Will I have to sign for my delivery?

    AUSTRALIAN CUSTOMERS You will be provided with Authority To Leave options at the checkout. These options authorise Australia Post to deliver your order without obtaining a signature at the time of delivery. We strongly recommend to avoid disappointment of missing your delivery to order to a workp...
  • New Years Eve Shipping Dates

    Have your eye on that perfect pair to match your new NYE dress? See the below cut-off dates to ensure that your party shoes arrive in time for the big countdown.                         Standard Shipping Cut-Off        Express Shipping Cut-Off Australia:        17th December                    ...
  • Orders Placed to the UK

    A message to our UK friends: We wanted to put out a notice regarding changes being made to the United Kingdom's VAT Scheme. These will come into place as of 1st January 2021 and will change the way you receive your order. Don't stress, you will still receive your beautiful shoes however please...
  • Potential Order Delays Due to Brisbane Lockdown

    As per the recent regulations regarding the Brisbane lockdown our Chermside and Indooroopilly Boutiques as well as our Myer Brisbane and Myer Carindale Concession stores will be closed and reopening again on Tuesday. Due to this closure there may be a slight delay with certain online orders howe...