Returns & Exchanges

  • Return policy for promotion items

    Our returns policy remains the same during promotional periods therefore please see below: Full price items purchased on promotion - eligible for a refund, exchange or credit note so long as they are unworn and all original packaging remains intact Sale/Markdown items purchased on promotion - el...
  • How do I return an item?

    Returns Quick Links Log your return via our Returns Portal - HERE Returns form - HERE Returns policy Full priced items can be returned for a change of mind refund, exchange or a store credit. If you purchase a full priced item using a promotional code, this is still considered eligible for a r...
  • Can I return "final sale" or "outlet" items?

      Outlet items marked final sale are not eligible for a change of mind return, size exchange, style exchange or store credit, unless deemed faulty. You are notified of this "final sale" disclaimer on the product as well as when you select your size and add it to your Shopping Bag. If you believe ...
  • Can I return or exchange sale items purchased online?

    Markdown items with a red price can be returned for a change of mind exchange or a store credit only, unless deemed faulty.Once received back to our warehouse, our team will exchange this product for you and will repost this to you with a new tracking ID, otherwise you will be provided with a sto...
  • Can I use my store credit online?

    If you returned your purchase in-store we will provide a store credit with 6 months validity. This store credit cannot be redeemed online. If you’d like to use this online, no worries! Please email us at enquiries@tonybianco.com with your credit note number, the issuing store location and your re...
  • How do I return a faulty item?

    We want you to be happy with your purchase but understand that sometimes things don’t quite go to plan. If you believe you have received faulty or damaged merchandise it can be returned at any time, including sale merchandise either in store or online with a proof of purchase. 1. Log your retur...
  • How will I be refunded & when will I receive my refund?

    We will aim to refund you as quickly as possible once we receive and assess your return. This process may take between 5-10 business days. We will keep you informed the entire way, from when we receive your return through to when the refund/exchange/online credit has taken place. For more informa...
  • What is your online & in-store returns policy?

    Looking for information on how to return or exchange your order? For instructions on how to return or exchange your online order please click here . 1.   Introduction We want you to love your Tony Bianco Purchase, if you don’t please see our returns policy (Returns Policy) below. This Returns Po...
  • Where can I find your returns form?

    In order to help our team process your return as quickly as possible, we kindly ask you to please fill out the attached Returns Form! Returns Form can be downloaded and printed here. If you'd like any further information please see our Returns Policy here.
  • Which Tony Bianco stores can I return to?

    Wanting to return your online purchase to a store? No worries! Please see below the full list of stores and their contact details that you can return your online order to. Please note that you cannot return your online order to any Myer. VIC Armadale, 1080 High Street, Armadale VIC 3143 | (03...