• When will my pre-order arrive?

    Preorder Timeframes An approximate shipping window will be indicated on the product page of your chosen item, in red text. The pre-order message will also appear when selecting your size and adding it to cart. If no date appears when selecting your size, it is available to ship immediately. Pr...
  • What does ‘Pre-order’ mean?

    Get early access to our new season collections and secure the latest trends by pre-ordering! Once your order is placed, you have secured your purchase and we will deliver your item as soon as it’s available to be shipped. Browse our pre-order collection today!
  • What if there is no date on a product tagged Pre-Order?

    You’re in luck! Some products may already be in stock and can ship immediately. If a pre-order message does not appear when selecting your size then it will be shipped to you within our regular dispatch timeframes.
  • How do I pre-order an item?

    You can pre-order an item by looking for products marked as ‘Pre-Order’ or visiting our range at Simply select your item and size, add to your Shopping Bag and proceed to checkout as usual. It’s that easy!
  • Can I change the size of my pre-order or cancel my order?

    If you have ordered the wrong size or would like to cancel your order please email us at and we will be able to help you further. If wanting to change the size or product, please ensure you have clearly noted what size or product you would like to receive instead.
  • What is your returns policy for pre-order purchases?

    Pre-order for full priced items can be returned for a change of mind refund, exchange or store credit. If you purchase a full priced item using a promotional code, this is still considered eligible for a refund. For further information regarding our Returns Policy, please click here.
  • I'm an International customer, when will my pre-order arrive?

    If your order contains multiple items and includes a pre order item, all items won't be sent until the pre order item arrives into our warehouse. We do this to ensure that you don't need to pay any extra shipping fees or incur additional duties and taxes by your countries customs. The pre order ...