• Can I still return my items paid with using NihaoPay?

    Provided your items meet our online returns criteria you are welcome to return your order to us for a refund (full priced items) or an exchange or credit note (sale items). Any items marked final sale will not be refunded. To view our full return and exchange policy please click here. Online Ret...
  • How does the currency conversion work?

    Once you have selected NihaoPay on our Payment Screen you will be directed to choose from WeChat Pay or Alipay. When completing your payment with Alipay, the order total will be shown to you in a real time FX exchange rate so you know exactly how much you are paying.
  • What is NihaoPay and how does it work?

    What is NihaoPay and how does it work? NihaoPay offers a wider variety of payment options such as WeChat Pay and AliPay (coming soon) to Chinese consumers offering the convenience of completing payments with trusted payment providers. Situated on our Payment Screen at checkout, NihaoPay directs ...