What should I do if I only receive a part my order?

If you have only received part of your order, it may mean one of the following reasons:

  1. Your order has been split into two shipments, please check your inbox to see whether you have received two shipment tracking emails with different tracking IDs. This happens when we cannot fulfill the entire order from the one location. 
  2. At times items can sell out and we are unable to fulfill the item in your order. In this instance we will contact you so please check your inbox for an email from us.
  3. Our team have made an error when picking and packing your order. In this instance, please contact us immediately quoting your order number and the item you are missing so that we can resolve this for you.
  4. You ordered a pre-order item with a particular shipping date. The shipping dates are indicated on the website at the time of your order and are subject to change. 

If you have not received an email notification for any of the above reasons please contact our friendly customer service team at enquiries@tonybianco.com or use our Live Chat.

 

Dec 4, 2020