Our office was closed on Thursday the 26th and Friday the 27th for public holiday. Expect delays with shipping, dispatch and returns.
Shipping is up to 48 hours from when the order is placed. Returns can take up to 5-10 business days to be processed once delivered.
All communication will be via email once completed, please wait until after the specified time frames to contact us.
Please note that email is our quickest method to get in touch with you.
We are unable to cancel or amend orders if we are closed or it has already been dispatched.
Thanks for your patience. TBx
Order Processing Update
Our teams are working hard to process your order, however due to logistic delays outside of our control and reduced workforces there may be additional delays with posting your order.
Please allow extra time for your order to be processed and dispatched.
Pre Order Products
Please note, items marked as "Pre Order" are excluded from the above shipping dates and will be shipped according to the pre order indicated at the time of purchase.
China is currently experiencing lock downs which may affect the stock being supplied to us. Therefore they may be delays out of out control with pre order stock.
Australia Post Tracking
For orders shipped with Australia Post, enter your tracking ID here: https://auspost.com.au/mypost/track/#/search
Any possible delay incurred while your parcel is in transit with Australia Post is outside of our control at Tony Bianco.
Prefer to shop in-store?
Find your closest Tony Bianco boutique or concession via our Store Locator: https://www.tonybianco.com/pages/store-locator
Made To Order and Customised Orders
Please note there may be delays with Made To Order and Customised styles with our factory closure in China due to Covid.
If you haven't received your order after the 10-12 week time frame, please reach out and we can assist you.
Thanks for your patience and understanding.