General Delivery Information

IMPORTANT UPDATE

Due to coronavirus we anticipate our Online Store may face delivery delays both domestically and internationally. 

 

General Shipping Information

What shipping options do you have?

  • For Australian customers we have three delivery options: 
    • Click & Collect: Pickup in 24 hours from your chosen store location.
    • Express shipping: Delivery in approximately 1-4 business days from when you receive your dispatch notification. Click here to view the eligible post codes that qualify for the Australia Post Express Post delivery.
    • Standard shipping: Delivery in approximately 5-7 business days from the moment you receive your dispatch notification.




  • International Customers: We only ship express which may take between 4-14 business days from dispatch depending on your zone and whether you’re in a metro region. The below are average time frames only and regional areas may be subject to delays. To view more regions click here.

    • New Zealand approximately 4 business days from dispatch to metro areas.

    • United States of America approximately 5 business days from dispatch to metro areas.




How much does shipping cost?



  • For Australian customers:


    • Click & Collect is FREE

    • Standard shipping is $12 or FREE on orders over $150

    • Express shipping is $18 or FREE on orders over $350


  • For international customers prices range from $35 - $70 depending on your zone.


    • New Zealand is $35 or FREE on orders over $350

    • United States of America is $50 or FREE on orders over $350



How long does dispatch take?



  • Orders typically ship the next business day. Please note that our warehouse doesn’t ship orders over the weekend or on Australian public holidays.

  • Dispatch of your order may be delayed during sale or promotional periods.

  • Pre-order products are subject to the delivery dates indicated at the time of purchase and may be subject to change.

  • For updates on shipping times, please email us at enquiries@tonybianco.com or use our Live Chat. 


Can I track my delivery?



  • Tracking will be provided once your order has been dispatched in your order confirmation email or messenger update.

  • Australian customers can track their parcel using Australia Post Tracking.

  • International customers can track their parcel using DHL Express Tracking.

  • Sometimes the carrier can take 24 hours to update shipping. If you tracking number isn’t updating or working, please reach out to us as soon as you can via enquiries@tonybianco.com and we can help you out. 


Other common questions include


How do I place a Click & Collect order?



  • We’re so glad you asked. For more information on Click & Collect click here.


What other regions do you deliver to?



  • For a full list of regions that we deliver to please click here.


Do your prices include Duties & Taxes?



  • We do not cover any duties & taxes, if your order goes over your regions threshold then DHL will be in contact with you directly to make payment. 

Dec 4, 2020

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