Pre Order Information -
Get early access to our new season collections and secure the latest trends by pre ordering! Once your order is placed, you have secured your purchase and we will deliver your item as soon as it’s available to be shipped.
You can pre order an item by looking for products marked as ‘Pre Order’ or visiting our range at https://www.tonybianco.com/collections/pre-order. Simply select your item and size, add to your Shopping Bag and proceed to checkout as usual. It’s that easy!
Pre Order Timeframes -
An approximate shipping window will be indicated on the product page of your chosen item in red text. The pre order message will also appear when selecting your size and adding it to cart.
If no date appears when selecting your size, it is available to ship immediately.
Pre Order Delays -
Please note, the quoted shipping window is an estimate only and does not take into consideration delays due to unforeseen circumstances. China is currently experiencing lock downs which may affect the stock being supplied to us.
If your pre order is delayed, we will do our best to contact you within 1-2 business days of the change. You will be notified via email and provided with a new shipping time frame (so please check your inbox and spam folders).
Order Changes -
If you need to change or cancel your order, please email us at firstname.lastname@example.org and we will be able to assist you further.
If you are wanting to change the size or product, please ensure you have clearly noted what size or product you would like to receive instead.
Please Note - If your order has already shipped, we won't be able to cancel your order, please see our returns policy HERE.
Returns Policy For Pre Order -
Full priced pre order items can be returned for a change of mind refund, exchange or gift voucher 14 days after receiving the order.
If you purchase a full priced pre order item using a promotional code, this is still eligible for a refund. For further information regarding our Returns Policy, please click HERE.