Please note there may be delays with Made To Order styles with our factory closure in China due to Covid and Chinese New Year.
If you haven't received your order after the 10-12 week time frame, please reach out and we can assist you.
Thanks for your patience and understanding.
TBx
How do I order a ‘Made To Order’ pair of shoes?
Ordering a custom pair of shoes is that easy! Simply visit our Made To Order Collection, select your desired shoe and size and add to cart.
Once you checkout and place your order, it will be passed onto our factory who will begin preparing your order.
Can I make a bespoke customization to Made To Order products?
Unfortunately at this stage we are unable to accept any bespoke customization to our Made To Order products.
How long will my order take?
Once you place your order, our factory will begin to make your custom shoes. Once they begin, your order will be delivered in approximately 10 - 12 weeks from when you place your order.
All communication in regards to your Made To Order will be via email.
How much is shipping?
Normal Shipping rates apply, please see our shipping information HERE.
Do you charge Duties and Taxes on Made To Order products?
If you are located internationally outside of Australia, your order may be subject to Duties and Taxes. Any applicable duties and taxes charged are at the sole responsibility of the customer and will not be covered or reimbursed by Tony Bianco.
Can I change my order after I have placed it?
Due to the custom nature of Made To Order, once your order is placed and passed onto the factory, we are unable to make any amendments to the size, color or product ordered. We apologize for any inconvenience.
If you have any product questions prior to placing your order please reach out to our friendly Guest Experience team via enquiries@tonybianco.com.
Can I return my order if I change my mind?
As your shoes are custom and made especially for you, we are unable to accept change of mind returns or exchanges on any Made To Order products, including size exchanges, unless deemed to have a manufacturing fault.
If you believe your item has a manufacturing fault, please email us at enquiries@tonybianco.com with your order number and approximately 3 - 4 clear, close-up photos of the fault and our team will assess and provide further assistance to you.
I am unsure of my size, what do I do?
If you are unsure of your size, please our size HERE. Alternatively, if you are located near a Tony Bianco boutique, feel free to go in store or call and the lovely team can assist with choosing the best size.
You can also place the Made to Order in store, see our store locations HERE