Our office was closed on Thursday the 26th and Friday the 27th for public holiday. Expect delays with shipping, dispatch and returns.
Shipping is up to 48 hours from when the order is placed. Returns can take up to 5-10 business days to be processed once delivered.
All communication will be via email once completed, please wait until after the specified time frames to contact us.
Please note that email is our quickest method to get in touch with you. If you call out of business hours, we will be unable to call you back.
We are unable to cancel or amend orders if we are closed or it has already been dispatched.
Thanks for your patience. TBx
Our Guest Experience team are available Monday to Friday 9am - 5pm Australian Eastern Standard Time.
They will do their best to get back to you within 1-2 business days.
Please contact your closest boutique HERE for assistance with the below:
- Style and size check
- Click and Collect and in store purchases/orders
- Leather and shoe care enquiries
For general enquiries, please contact us via the following methods:
- Email: firstname.lastname@example.org
- Phone: +61 3 9069 5308 - please note we are experiencing a high volume of calls, please email us for a quicker response within 2 business days
- Live Chat
Please ensure you mention all necessary information for your enquiry such as:
- Order number
- Proof of purchase
- Email and contact phone number
- Tracking number
- Relevant photos
- Clear details for your enquiry
- Online purchase/product issues - Please log your return HERE
- Instore purchase/product issues - Please take your product and proof of purchase in store for the team to assess - Store Locations
- Purchased from a stockist? Please contact the stockist's customer service team
We want to ensure that you have a positive experience with us and ultimately receive shoes that you love, therefore please remember to treat our team with patience and kindness.
Wholesale Enquiries -
Please email through your website and social media channels to email@example.com
Social Influencers Enquiries -
Please email firstname.lastname@example.org with some details around your following and a link to your profile