Delivery Delays: COVID-19

IMPORTANT UPDATE

Due to coronavirus we anticipate our Online Store may face delivery delays both domestically and internationally.

- Domestic express option has been removed from our online store.

- Expect longer dispatch timeframes for standard orders from our warehouse.

- Victorian customers may face further delays due to Stage 4 restrictions. Click and Collect is currently unavailable in Victoria.

We apologise for the inconvenience and appreciate your understanding during this time.

Domestic

Australia Post is currently experiencing high volumes of parcels through their network and has paused the collection of standard eParcel and Parcel Post collections until Wednesday 6 October. For more information please visit the Australia Post website here: https://auspost.com.au/service-updates/current-updates/ecommerce-collections-temporary-pause.

During this time we recommend choosing express post at checkout, if you choose standard post please understand your parcel will take longer than usual to be delivered.

If you are based in Victoria and your parcel has not had a scan on it, please note that since Stage 3 restrictions have come into effect that there are further delays and Australia Post is working on getting your parcel to you. At the moment please allow 5 business days after their quoted delivery date.

For further information on domestic shipping please check the Australia Post website here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.

If your delivery is late please submit an enquiry with Australia Post by visiting the following link: https://helpandsupport.auspost.com.au/s/missing-or-lost-item

Please have your tracking number ready.

International

Certain areas may be affected by delays of up to 9 business days.

If you are located outside the effected areas and are looking to place an order via our website, please understand that there may be delays on receiving your order while DHL are resuming services.

For more information regarding shipments and service restrictions areas please contact DHL Express Customer Service on 13 14 06.

Sep 29, 2021

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